To add to what John said, some one backed their car into my scope and 
knocked it over damaging the optics.  Sent it to SONA in Rhode Island and 
within a week I had a loaner in my hands and when I got the repaired scope 
back, no charge.  A friend of mine sent her binoculars back to SONA for a 
loose focus wheel and she got it back quickly and again, no charge.

Winger West
Millersville, MD


----- Original Message ----- 
From: "John Sherwood" <>
To: <>
Sent: Thursday, June 22, 2006 6:21 AM
Subject: [MDOSPREY] Binoculars Help


>I recently had a very good experience with the Swarovski North America 
>(SONA) repair center in Rhode Island. The focus knob on my Khales 8x42 kept 
>coming loose and needed to be repaired. Khales is a subsidiary of Swarovski 
>and is known mainly as a military/hunting optics company but it also has a 
>nice line of binoculars that are less expensive than Swarovski but with 
>better optics than most mid-range. Eagle Optics, where I purchased them, 
>defines them as the top of the middle range. Anyway, SONA said it would 
>take 3 to 4 weeks to repair the binoculars but it actually had them back in 
>my hands in just a week and a half. In short, it might be worth waiting for 
>your Swarovskis unless you have a major trip planned. To save time, FEDEX 
>them to SONA. This SONA repair outfit is incredibly efficient. You get a 
>tracking number immediately and you can call at any time to see where your 
>binoculars are in the pipeline.
>
> John Sherwood
> Washington, DC
>