I have bought all my optics through Eagle Optics and they have been more than helpful. When I ordered two pair of Zeiss 10x40's right before a long vacation in Maine, and found a piece of lint floating around behind the lense in one of them. They allowed me to take the binoculars on vacation before returning them for a new, clean pair. I had a similar problem with an eyepiece for a scope, and they sent a new one out before I sent the original back. They seem to understand that we can't just go a few days without our optics. They also are very good at recommending merchandise. I also think I've gotten the best prices through them. They do have a web site if you want to shop around, but most of the more expensive import items require a phone call to get the price. Check out their web page if you can (www.eagleoptics.com) Good luck, Chris Taylor Reston VA