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Re: [3rd notice] Service outage Sat, Oct 23rd, 7am-1pm US Eastern

From:

Norm Saunders

Reply-To:

Norm Saunders

Date:

Thu, 21 Oct 2010 13:32:12 -0400

PLEASE NOTE THE LONG OUTAGE ON SATURDAY.  SORRY FOR THE INCONVENIENCE.

-----Original Message-----
From: L-Soft Notifications [mailto:[log in to unmask]] 
Sent: Thursday, October 21, 2010 10:00 AM
To: 
Subject: [3rd notice] Service outage Sat, Oct 23rd, 7am-1pm US Eastern

Dear L-Soft US hosting customer:

Please note:  this is our third and final pre-event notification of an
L-Soft US Hosting service outage this Saturday, October 23, 2010, from 7am
through 1pm US Eastern time.

Previous notifications were emailed to you one week ago on October 14 and
two weeks ago on October 7.

As part of our comprehensive plan for increasing the reliability of L-Soft
US Hosting services (including all US-hosted EASE and ListPlex customers),
we will soon be relocating our hosting and outbound SMTP servers from our
offices in Landover, Maryland (just inside the I-495 Capital Beltway) to a
colocation facility operated by our Internet Service Provider in the
District of Columbia.
 
In their new highly secure location, these servers will sit directly atop
our ISP's backbone, with redundant paths to the Internet, rather than on our
existing single local loop that carries L-Soft's Internet pipe to the local
telco central office and thence to our ISP.  In addition to the increased
redundancy of connectivity to the Internet, L-Soft's primary Internet link
will increase in size by approximately one-third.

A move of this kind, involving disconnection, physical moving, reconnection
and testing of hardware, as well as re-routing of existing IP addresses,
necessarily requires a service outage, during which US hosting services will
be completely unavailable for a period of time.

All electronic mail will be queued while services are offline, and will be
received, processed and sent by the respective service when it is brought
back online.

L-Soft US is doing everything possible to minimize the duration of this
service outage (including advance moving, connection and testing of selected
hardware), and has scheduled the outage for a weekend morning which we hope
will help minimize its impact on our customers.

Please mark your calendars for this Saturday, October 23, 2010 from 7am
through 1pm US Eastern time.  US hosting services will be brought back
online from their new location as quickly as possible, and we are hoping
that may be well *before* 1pm US Eastern.

Please direct any questions or concerns to L-Soft Notifications Response at
<>.

Thank you.

Sincerely,



John Harlan
Vice President, Computer Services
  [Computer Operations, Customer Support, Training & Consulting] L-Soft
international, Inc.